Handbook Policies| Excel At Math

Welcome to the Excel At Math Handbook summary. We believe in transparency and strong partnerships with our families. Below are the key policies from our official handbook, designed to ensure a focused, respectful, and effective learning environment for every student.

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I. About Excel At Math

Excel At Math provides personalized math support for students in kindergarten through 12th grade. Instruction is designed to strengthen mathematical understanding while addressing each student’s individual needs, strengths, and areas for growth.

Personalized instruction based on individual needs
Skill building, homework support, remediation, enrichment, and acceleration
Focus on conceptual understanding and independent problem-solving
Available through individual in-person and live online tutoring

II. Enrollment & Registration

Registration is completed through the applicable program registration form.
Registration forms for selected programs are available on the Excel At Math website.
Enrollment is subject to program availability and acceptance of applicable policies.
Fees, schedules, and registration requirements may vary by program.

III. Tuition, Fees & Billing

Tuition and fees vary by program. Current rates, payment schedules, deposits, and applicable fees are provided during registration.

Payments may be made online or in person at the Center.
Enrollment and continued participation require timely payment.
Late payments are subject to a $5 daily late fee, not to exceed $35.
Sibling discounts are available for eligible programs.
Program-specific payment, deposit, cancellation, and refund terms are provided during registration.

Please refer to your program registration information for specific rates and payment terms.

IV. Attendance & Make-Up Policy

Consistent attendance helps students receive the full benefit of Excel At Math programs. Attendance and absence policies vary based on the type of program.

Ongoing tutoring may allow up to two make-up sessions or session credits per calendar year after 60 days of enrollment with at least 24 hours’ notice.
Missed tutoring sessions without sufficient notice or beyond the allowable number are forfeited.
Fixed-schedule programs, including SAT/ACT Prep Classes, camps, and workshops, generally do not provide make-ups, credits, or refunds for missed days or sessions.
Scheduled services and program spaces cannot be transferred or shared with another student.
Program-specific attendance and cancellation terms provided at registration also apply.

V. Code of Conduct

Excel At Math is committed to maintaining a safe, respectful, and productive learning environment. Students are expected to arrive on time, come prepared, participate appropriately, and treat staff and fellow students with respect.

Disruptive, unsafe, or disrespectful behavior that interferes with learning may result in parent or guardian notification, removal from an activity or session, or a review of the student’s continued participation in Excel At Math programs.

VI. Technology & Privacy Policy

We utilize digital learning tools and assessments to leverage the best in educational technology. Student privacy is our priority.

Data collected is used strictly for instructional purposes.
We do not share student information with third parties without express consent.
Devices used during sessions must be for educational activities only.

VII. Scope of Services and Results Policy

Excel At Math is committed to providing high-quality educational services that support academic growth, mathematical understanding, and skill development. However, specific academic results cannot be guaranteed.

Student progress is influenced by factors such as attendance, participation, individual effort, prior knowledge, and practice outside of scheduled instruction.

Participation in Excel At Math programs does not guarantee a specific grade, test score or score increase, course placement, college admission, scholarship, or other academic outcome.

VIII. Unexpected Closures & Weather Policy

In the event of severe weather or building emergencies, Excel At Math generally follows the local school district's closure decisions.

Families will be notified of any session cancellations via email and text message at least two hours prior to the scheduled start time. Virtual sessions may be offered as an alternative.

IX. Photo, Video & Recording Policy

To celebrate student success and build our community, we may occasionally take photos or videos for school marketing materials. Families can opt-out by providing written notice.

For security and quality control, recording of tutoring sessions by families or students is prohibited without prior written permission from Excel At Math management.

X. Termination of Services Policy

Families may discontinue services or program participation in accordance with the applicable registration and program terms.

Excel At Math reserves the right to end services or program participation when necessary due to non-payment, repeated policy violations, unsafe or disruptive behavior, or other circumstances that interfere with a safe and productive learning environment.

Refunds, credits, and outstanding balances are handled according to the payment and cancellation terms applicable to the specific program.

XI. Policy Updates & Communication

Excel At Math policies may be updated periodically to reflect improvements in our program. The most current version is always available on our official website.

Substantial changes will be communicated to families via our primary email list and posted in our family portal announcements.

XII. Non-Discrimination Policy

Excel At Math does not discriminate on the basis of race, color, national origin, religion, gender, or disability in its programs and activities.

We are dedicated to providing an inclusive learning environment where every student has the opportunity to excel and grow in their mathematical abilities.